A Commonwealth of Virginia Website

Virginia's Marketplace

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eVA Customer Care

Hours: 8:00AM – 4:30PM MF

Click here to view the 2022 holiday schedule

eVA Customer Care


OUTSIDE US: 804-371-2525

Email: eVACustomerCare@DGS.Virginia.gov


Helpful Links and Resources

eVA Forms
Need help with your eVA Login or Password, requesting a reinstatement of your account, legal name and tax ID change on your account, paper registration, address or contact change, additional payment address, SEV changes

View all forms

eVA Browser Optimizer

The eVA Browser Optimizer will configure your Internet Explorer, Microsoft Edge or Chrome Web Browser to work better and faster with eVA automatically. Learn More & Download Link

Commonwealth of Virginia Substitute W-9 Form

Registration is not considered complete unless a Commonwealth of Virginia Substitute W-9 is received. The W-9 Form must be signed and dated. Payments for goods or services will be delayed without a properly executed Commonwealth of Virginia Substitute W-9. Download

eVA Billing

Billing & Payment Portal, FAQ’s, Current Fees, Refund Policy and more

Customer Care Remote Assistance
Remote desktop support for use ONLY when instructed by an eVA Customer Care Specialist.

eVA Go to Assist

Remote Desktop Support
Attention: For use ONLY when instructed by an eVA Customer Care Specialist



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