eVA Customer Care

Hours: 8:00AM – 4:45PM MF

Click here to view the 2021 holiday schedule

eVA Customer Care

1-866-289-7367

OUTSIDE US: 804-371-2525

Email: eVACustomerCare@DGS.Virginia.gov

 

Helpful Links and Resources

eVA Forms
Need help with your eVA Login or Password, requesting a reinstatement of your account, legal name and tax ID change on your account, paper registration, address or contact change, additional payment address, SEV changes

View all forms

eVA Browser Optimizer

The eVA Browser Optimizer will configure your Internet Explorer, Microsoft Edge or Chrome Web Browser to work better and faster with eVA automatically. Learn More & Download Link

Commonwealth of Virginia Substitute W-9 Form

Registration is not considered complete unless a Commonwealth of Virginia Substitute W-9 is received. The W-9 Form must be signed and dated. Payments for goods or services will be delayed without a properly executed Commonwealth of Virginia Substitute W-9. Download

eVA Billing

Billing & Payment Portal, FAQ’s, Current Fees, Refund Policy and more

Customer Care Remote Assistance
Remote desktop support for use ONLY when instructed by an eVA Customer Care Specialist.

eVA Go to Assist

Remote Desktop Support
Attention: For use ONLY when instructed by an eVA Customer Care Specialist

EVPRU

eVA FAQ's

How do I view Credit Card Number now?

How to enable a user to view full credit card numbers on orders from the Ariba inbox

How to check your SPAM blocking program if you are having problems receiving email from eVA

What are Commodity Codes? How are Commodity Codes Categorized?

 

 

 

 

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