eVA Customer Care
Hours: 8:00AM – 4:30PM MF
Click here to view the 2022 holiday schedule
eVA Customer Care
1-866-289-7367
OUTSIDE US: 804-371-2525
Email: eVACustomerCare@DGS.Virginia.gov
Helpful Links and Resources
eVA Forms
Need help with your eVA Login or Password, requesting a reinstatement of your account, legal name and tax ID change on your account, paper registration, address or contact change, additional payment address, SEV changes
eVA Browser Optimizer
The eVA Browser Optimizer will configure your Internet Explorer, Microsoft Edge or Chrome Web Browser to work better and faster with eVA automatically. Learn More & Download Link
Commonwealth of Virginia Substitute W-9 Form
Registration is not considered complete unless a Commonwealth of Virginia Substitute W-9 is received. The W-9 Form must be signed and dated. Payments for goods or services will be delayed without a properly executed Commonwealth of Virginia Substitute W-9. Download
eVA Billing
Billing & Payment Portal, FAQ’s, Current Fees, Refund Policy and more
Customer Care Remote Assistance
Remote desktop support for use ONLY when instructed by an eVA Customer Care Specialist.
Remote Desktop Support
Attention: For use ONLY when instructed by an eVA Customer Care Specialist
eVA FAQ's
How do I view Credit Card Number now?
How to enable a user to view full credit card numbers on orders from the Ariba inbox
How to check your SPAM blocking program if you are having problems receiving email from eVA
What are Commodity Codes? How are Commodity Codes Categorized?