Get Help eVA Customer Care

A Commonwealth of Virginia Website

Virginia's Marketplace

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eVA Customer Care

Hours: 8:00AM – 4:45PM MF
eVA Customer Care
1-866-289-7367
OUTSIDE US: 804-371-2525
Email: eVACustomerCare@DGS.Virginia.gov

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Buyer Login

Vendor Login

eVA Optimizer for Internet Explorer 7, 8, 9, 10 & 11

The eVA Browser Optimizer will configure your Internet Explorer Web Browser to work better and faster with eVA automatically.

• Download and run the eVA Optimizer

Commonwealth of Virginia Substitute W-9 Form

Registration is not considered complete unless a Commonwealth of Virginia Substitute W-9 is received.

The W-9 Form must be signed (digital signatures are not accepted) and dated. Payments for goods or services will be delayed without a properly executed Commonwealth of Virginia Substitute W-9.

eVA Billing
• Billing & Payment Portal, FAQ's, Current
Fees, Refund Policy and more

Customer Care Remote Assistance

• eVA Go to Assist

• EVPRU

eVA Vendor Outreach Events & Training Schedule

• View Schedule

eVA Buyer and Vendor "How To Videos"

• eVA Buyer Training

• eVA Vendor Training

Buyer Training Classes - Sign Up Form

(Richmond Location) - BUYERS ONLY

• Sign up for a FREE buyer training class

1. eVA or Ariba Vendor Login/Password Help

2. Request Reinstatement of your eVA account

3. Request an eVA Paper Registration

4. Request an eVA Legal Name Change

5. Request a Tax ID Change

6. To update your W-9 Information

7. Request a Duns Number Change

8. Request an eVA Address and /or Contact Information Change

9. Request to add additional payment address
(For use when more than one payment address is necessary)

10. Request an eVA and Ariba Relationship

11. Request to Cancel your eVA Account

12. Request the Use of the eVA logo and Name for Your Website, Marketing Materials, Printing

13. State Entered Vendor Change Request Form

14. How do I view Credit Card numbers now? (PDF)

15. How to enable a user to view full credit card numbers on orders from the Ariba inbox (PDF)

16. How to check your SPAM blocking program if you are having problems receiving email from eVA

17. How to use NIGP Commodity Codes to get notified of eVA Business Opportunities that match the goods and services that your company provides.

How to check your SPAM blocking program if you are having problems receiving email from eVA

If you are having problems receiving email, purchase orders, or other notifications from eVA or Ariba, change your SPAM blocking program to allow these following addresses:

1. ordersender-prod@ansmtp.ariba.com: Allows Purchase Orders to be delivered to you.

2. aribanetworkadmin@ariba.com: Allows Purchase Orders to be delivered to you.

3. noreturn@dgs.virginia.gov: Allows Quick Quote and other Solicitation opportunity notifications to be delivered to you.

4. Ghania.Matias@dgs.virginia.gov: Allows information or solutions to issues from eVA Customer Care and Customer Satisfaction Surveys to be delivered to you.

If you are unable to change your SPAM settings, please contact the support person/group within your organization or your internet access provider.

How to use NIGP Commodity Codes to get notified of eVA Business Opportunities that match the goods and services that your company provides

How the eVA system uses NIGP Commodity Codes to notify you of Quick Quotes and Solicitations that apply to your business.

1. The buyer creates a Quick Quote or a Solicitation and chooses at least one commodity code to describe the goods or services needed.

2. The buyer chooses either:

a. A Class Commodity Code which is broad in description.

b. An Item Commodity Code which is specific in description.

3. In the Commodity Code book (link below) a Class Commodity Code is displayed with 3 digits.

00 at the end is assumed and this is how you identify a Class Code, for example 00500. An

Item Commodity Code is displayed with any other 5 digits, for example 00570.

4. Click here to see examples online, starting on Page 9.

5. The buyer publishes the Quick Quote or Other Solicitation opportunity to vendors.

6. The eVA system compares the buyer's commodity code to the commodity code in your eVA account looking for a match to determine whether or not you want to be notified of that

opportunity.

7. One example of a match is:

a. The buyer uses a class code of 005 (00500) - Abrasives.

b. You have an item code in your account that starts with 005, for example 00570 - Pumice Stone. The system finds this as a match and you are notified.

8. Another example of a match is:

a. The buyer uses an item code, for example 00570 - Pumice Stone.

b. You have the class code 00500 - Abrasives in your account. The system finds this as a match

and you are notified.

9. Now compare the commodity codes in your account with the Commodity Code book link above to determine which ones you want to remove, if any or add. Pay particular attention to the Class Codes that end in 00. Often times Class Codes include a wide range of descriptions of Item Codes .

If you would like to change the commodity codes in your account and either reduce or increase business opportunity notifications, follow these steps:

1. Do a Quick Search - click here

2. Take Time to do detailed Planning -
click here

3. Add or delete commodity codes in your account.

Special Note: Notification of Quick Quotes and other Solicitations are also dependent on the eVA Registration Level and Service Area in your account.