eVA Customer Care

Hours of operation: M-F 8-5 EST, except major holidays
TOLL FREE: 866-289-7367 or 804-371-2525
Email:  eVACustomerCare@dgs.virginia.gov

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please change it to www.eva.virginia.gov
 

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Let me explain how the eVA system uses NIGP Commodity Codes to notify you of Quick Quotes and Solicitations that apply to your business.

1. The buyer creates a Quick Quote or a Solicitation and chooses at least one commodity code to describe the goods or services needed.

2. The buyer chooses either:
a. A Class Commodity Code which is broad in description.
b. An Item Commodity Code which is specific in description.

3. In the Commodity Code book (link below) a Class Commodity Code is displayed with 3 digits.
   00 at the end is assumed and this is how you identify a Class Code, for example 00500. An
   Item Commodity Code is displayed with any other 5 digits, for example 00570.

4. Click here to see examples online, starting on Page 9.

5. The buyer publishes the Quick Quote or Other Solicitation opportunity to vendors.

6. The eVA system compares the buyer's commodity code to the commodity code in your eVA
    account looking for a match to determine whether or not you want to be notified of that
    opportunity.

7. One example of a match is:
a. The buyer uses a class code of 005 (00500) - Abrasives.
b. You have an item code in your account that starts with 005, for example 00570 - Pumice
    Stone. The system finds this as a match and you are notified.

8. Another example of a match is:
a. The buyer uses an item code, for example 00570 - Pumice Stone.
b. You have the class code 00500 - Abrasives in your account. The system finds this as a match
    and you are notified.

9. Now compare the commodity codes in your account with the Commodity Code book link above
   to determine which ones you want to remove, if any or add. Pay particular attention to the
   Class Codes that end in 00. Often times Class Codes include a wide range of descriptions of
   Item Codes .

If you would like to change the commodity codes in your account and either reduce or increase business opportunity notifications, follow these steps:

1. Do a Quick Search - click here

2. Take Time to do detailed Planning - click here

3. Add or delete commodity codes in your account (step by step instructions)- click here

Special Note:  Notification of Quick Quotes and other Solicitations are also dependent on the eVA Registration Level and Service Area in your account.

For additional assistance:
eVA Customer Care
TOLL FREE: 1-866-289-7367 (toll free) or 804-371-2525 or evacustomercare@dgs.virginia.gov

Comments or suggestions on this article are welcome:
Karen Barber, MCP
eCommerce Customer Relations Manager
eProcurement Bureau
www.eva.virginia.gov
Karen.Barber@dgs.virginia.gov
804-371-2413